YOUR ACCOUNT AND DATA
Request account deletion
You can request deletion of your MYAQAR account and its associated data without signing in to the app. This is a support-assisted request, not an automatic deletion button.
Start your deletion request
Email info@myaqar.com from the email address registered to your MYAQAR account. Use the subject “MYAQAR account deletion request” and state that you want your account and associated data deleted. If you cannot access that email address, explain this so support can arrange ownership verification. Never send your password, payment card details or national ID in the request.
Request account deletion by emailEmail buttons open your email app. Your message is sent when you choose to send it there.
What happens after you request deletion?
Support verifies that you own the account, confirms the scope of your request and processes the deletion. Verification protects you from someone else deleting your account. Support will tell you when the request is completed or explain any necessary retention or outstanding verification. Opening this page, uninstalling the app or archiving records does not delete your account.
Account and associated data covered
An account-wide request covers your sign-in account and profile, preferences, push tokens, personal notifications, workspace membership and invitations, and the property-management records and uploaded files owned by your account: properties, units, tenants, leases, rent and payment records, expenses and receipts, maintenance, documents and calendar events. Account-linked subscription information is also covered, subject to the retention exceptions below. Support coordinates deletion from the app's connected services where required.
Shared records, copies and retention
Deleting your personal account does not authorize deletion of a workspace owned by another user. Support removes your access and handles personal information in those records with the responsible workspace owner as appropriate. Copies already exported or shared cannot be removed from another person's device by MYAQAR. Payment providers may retain transaction records independently. Information required for legal, tax, fraud-prevention or security obligations may be retained for the applicable required period; support will explain any exception and its duration for your request. MYAQAR does not currently publish one fixed retention period for every data category.
Cancel your store subscription separately
Account deletion does not automatically cancel an auto-renewing subscription. Before requesting deletion, open Google Play → Payments & subscriptions → Subscriptions and cancel MYAQAR if you do not want future charges. For Apple purchases, use your Apple subscription settings. Store refund rules apply separately.
Read the Privacy Policy and Terms of Use, or visit Contact Us for other account questions.